Technical Support Specialist
Laren - Remote
Support
Summary
We’re looking for a customer-oriented, and digitally savvy and communicatively strong technical support specialist , a good listener who likes to focus on the client.
Would you describe yourself as pragmatic, structured, and ambitious? If you are a team player, digitally savvy, and a good communicator who likes to focus on the client, then you might be our new Technical Support Specialist. In this role, you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in supporting and bringing value to our client base, contributing to the Support best practices and customer success journey of SaaS-based software solutions.
Requirements
- Experience in a technical & customer-facing role
- 2 years of experience in technical support for a SaaS business
- Familiarity with B2B platform development and the fashion industry is a plus
- Knowledge and affinity with XML, API, REST API
- Strong technical skills, with a focus on troubleshooting and problem-solving
- Excellent communication and customer service skills
- Ability to work collaboratively with cross-functional teams
- Proven track record of meeting or exceeding technical support KPIs
- Experience with and technical understanding of SaaS-based platforms, data configuration, integrations, ERP solutions, skillful and resourceful in managing all functional and technical aspects when onboarding new customers
- Skillful and resourceful in managing all functional and technical aspects when servicing our customers
- A great personal drive, high energy, and hands-on; no one needs to push you to excel, it’s who you are
- Excellent written & verbal communication skills in English and minimum A level Netherlands
What Will You Do
As a Technical Customer Support Specialist for our SaaS business, you are responsible for providing technical support to customers using our B2B platforms for the fashion industry. You will be the first point of contact for customers experiencing technical issues and will work closely with our development team to resolve these issues quickly and effectively. You will use your technical expertise to help customers optimize their use of our platforms and will play a critical role in ensuring customer satisfaction and retention.
- Provide first-level technical support to customers using our B2B platforms for the fashion industry, including troubleshooting and resolving technical issues
- Collaborate with our development team to identify and resolve technical issues and bugs, and communicate resolutions to customers
- Proactively monitor our platform and infrastructure to identify potential issues before they impact customers
- Work with customers to optimize their use of our platform, and provide guidance and training as needed
- Continuously improve our support processes and tools to enhance the customer experience and improve efficiency