Laren (25 minutes from Amsterdam) - The Netherlands
Are you a quick learner who likes a good challenge? Would you describe yourself as pragmatic, structured and ambitious? If you are a team player, digitally savvy and a good communicator who likes to focus on the client, then you might be our new Technical Implementation Lead. In this role you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in onboarding and implementation for our client base, contributing to the implementation of the Support best practices and customer success journey of SaaS-based software solutions.
As our Technical Project Manager, you are responsible for supporting new and existing clients during onboarding and implementation, both driving this yourself and by managing a small team of dedicated Implementation engineers. Further, you ensure a consistent Project Management approach, methodology, tailored to large, medium and small clients.
You will manage a portfolio of customer implementation projects, work effectively with internal & external stakeholders ensuring successful and timely completion of each project.
You identify and drive efficiency in the onboarding process by developing best practices and process improvements. You advocate and assist in the prioritization of new customer features and product enhancements, influencing Colect’s product roadmap and collaborating with the Product team to identify short-term solutions. Meanwhile, you collaborate with Sales and Customer Success to ensure smooth hand-offs before and after onboarding.
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 420 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.
Do you see yourself joining our team? Please email us on email@example.com