Implementation Specialist
Laren (25 minutes from Amsterdam) - The Netherlands
Full-time
Summary
Are you a quick learner who likes a good challenge? Would you describe yourself as pragmatic, structured and ambitious? If you are a team player, digitally savvy and a good communicator who likes to focus on the client, then you might be our new Technical Implementation Lead. In this role you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in onboarding and implementation for our client base, contributing to the implementation of the Support best practices and customer success journey of SaaS-based software solutions.
Requirements
- Technical degree at secondary vocational education (MBO), Applied Sciences (HBO) or University level
- Experience with and technical understanding of SaaS-based platforms, data configuration, integrations, ERP solutions, relevant privacy regulations such as GDPR and security
- Skillful and resourceful in managing all functional and technical aspects when onboarding new customers
- Affinity with XML, API, REST API
- Affinity with implementation onboarding tools, such as Jira, Confluence
- Excellent written & verbal communication skills in English, and strong in managing multi-stakeholder onboarding projects in diverse environments.
- French and/or German language skills would be a plus
- A great personal drive, high energy, hands-on; no one needs to push you to excel, it’s who you are
What Will You Do
As our Implementation Specialist, you are responsible for supporting new and existing clients during onboarding and implementation. You understand our customer’s business goals and translate them into successful project plans in order for them to achieve using Colect’s platform during the initial onboarding.
You will manage a portfolio of customer implementation projects, ensuring successful and timely completion of each project. You will assist customers to navigate the technical aspects of the onboarding process and help them quickly identify potential issues to escalate them appropriately, ensuring the best possible experience during the onboarding period.
You identify and drive efficiency in the onboarding process by developing best practices and process improvements.
About Colect
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.
Why Work For Us
- A fun, experienced and highly ambitious team that is transforming the fashion and home interior industry
- Accredited highly-skilled migrant sponsor
- Self-development through on-the-job training and educational courses
- The latest Apple gear and accessories
- Very competitive compensation
- Free office snacks, fruit, coffee/tea, soft drinks, etc.
- Mobility allowance or car sharing subscription and working from home opportunities
- Attractive discounts on several of our client brands
- Regular fun team events and activities
Do you see yourself joining our team? Please email us on jobs@colect.io