Laren (25 minutes from Amsterdam) - The Netherlands
Are you a quick learner who likes a good challenge? Would you describe yourself as pragmatic, structured and ambitious? If you are a team player, digitally savvy and a good communicator who likes to focus on the client, then you might be our new Technical Implementation Lead. In this role you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in onboarding and implementation for our client base, contributing to the implementation of the Support best practices and customer success journey of SaaS-based software solutions.
As our Implementation Specialist, you are responsible for supporting new and existing clients during onboarding and implementation. You understand our customer’s business goals and translate them into successful project plans in order for them to achieve using Colect’s platform during the initial onboarding.
You will manage a portfolio of customer implementation projects, ensuring successful and timely completion of each project. You will assist customers to navigate the technical aspects of the onboarding process and help them quickly identify potential issues to escalate them appropriately, ensuring the best possible experience during the onboarding period.
You identify and drive efficiency in the onboarding process by developing best practices and process improvements.
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.
Do you see yourself joining our team? Please email us on email@example.com